PAYMENT SECURITY
Your safety comes first at Reluggz.com. We use multiple, layered safeguards to protect your data at every step of the checkout process.
Transport security (SSL/TLS).
All pages where you enter or view personal or payment information are protected with SSL/TLS. This encryption prevents third parties from reading or modifying data in transit. Look for “https://” and the padlock icon in your browser.
Card processing by a certified provider.
We do not process card data on our own servers. Card payments are processed by Monri Payments, a PCI DSS Level 1–certified payment service provider (the highest industry standard for card data security). Their systems and procedures are independently audited and monitored to maintain this certification.
We never store full card numbers.
Reluggz.com never sees or stores your full card number, CVV, or PIN. We receive only the minimum information necessary to confirm your order and payment status from Monri (e.g., a token/confirmation).
Fraud prevention and monitoring.
Transactions may be screened by automated risk tools (e.g., AVS/3-D Secure where available). If something looks suspicious, we may temporarily hold the order and contact you for verification to protect you against unauthorized use.
Your responsibilities.
Use unique passwords for your Reluggz account, keep your devices up to date, and never share one-time codes or CVV numbers with anyone—including people claiming to be from Reluggz or the bank.
In case of issues.
If you suspect unauthorized activity, contact your bank immediately and notify us at support@reluggz.com. We’ll cooperate with your bank and Monri to investigate and, where applicable, help resolve chargebacks or disputes.
Ongoing improvements.
We regularly review our security controls, vendor certifications, and incident-response procedures to keep pace with current best practices.