PRIVACY STATEMENT
This Privacy Statement explains what we collect, why we collect it, how we use it, and your choices.
Who we are.
Reluggz.com is a platform for arranging shipping services. You can reach us at privacy@reluggz.com.
What we collect.
- – Identity and contact: name, email, phone.
- – Addresses: shipping and billing addresses; pickup/delivery locations.
- – Order details: parcel weight/dimensions, service options, price, tracking numbers.
- – Payment status: success/failure confirmations from our processor (we do not store full card numbers).
- – Account data: login credentials (hashed), preferences, communication history.
- – Technical data: IP address, device/browser info, cookies and similar technologies for essential site functions and analytics.
Why we collect (legal bases).
- – To perform our contract with you (process orders, arrange delivery, provide support).
- – To comply with legal obligations (tax/accounting, fraud prevention).
- – For our legitimate interests (improving services, preventing abuse).
- – With your consent (e.g., marketing emails). You can withdraw consent at any time.
How we use and share.
We use your data to fulfil orders, communicate updates, and improve the service. We share only what’s necessary with trusted providers (e.g., couriers for delivery addresses; payment processors for payment authorization; email/SMS providers for notifications). We do not sell your personal data.
Marketing choices.
You may opt-in to marketing. You can opt-out at any time via the “unsubscribe” link or by emailing privacy@reluggz.com. Transactional emails (order confirmations, delivery updates) will still be sent.
Retention.
We keep data only as long as needed: typically up to 6 years for invoices/financial records (legal requirement), and shorter for operational logs unless a longer period is required to resolve disputes or meet regulatory duties.
International transfers.
If vendors process data outside your country, we use appropriate safeguards (contractual clauses, security controls).
Your rights.
Subject to applicable law, you may request access, correction, deletion, restriction, portability, or object to processing. Contact privacy@reluggz.com. We will respond within the statutory timeframe.
Children’s privacy.
Our service is not intended for children under 16. We do not knowingly collect their data.
Updates.
We may update this statement; we will post changes with a new “Last updated” date.