TERMS OF PURCHASE & REFUNDS
Please read these terms before placing an order on Reluggz.com.
1. Services and scope.
Reluggz.com enables you to book shipping/parcel services. Actual transport and delivery may be performed by third-party carriers.
2. Prices and taxes.
Prices are shown in BAM and include applicable taxes unless stated otherwise. Any customs duties, import taxes, or local fees at destination are the recipient’s responsibility.
3. Payment methods.
We accept major debit/credit cards processed via Monri. Additional methods (if any) are shown at checkout.
4. Order confirmation and contract formation.
After checkout you receive an email confirmation with service details. The contract is formed when payment is successfully authorized and we accept your order.
5. Delivery timelines.
Estimated delivery times are shown during checkout and depend on the selected service, pickup/delivery addresses, customs, weather, and carrier capacity. Estimates are not guarantees.
6. Customer responsibilities.
You are responsible for accurate addresses, packaging in accordance with carrier rules, correct declaration of contents/weight, and compliance with prohibited-items lists. Surcharges may apply if the shipment is misdeclared or requires re-delivery.
7. Right of withdrawal (distance contracts).
You may withdraw within 14 days unless the service has already been fully performed or begun with your explicit consent.
8. Cancellations, returns and refunds.
Before pickup: you may request cancellation; we’ll attempt to cancel with the carrier and issue a refund if possible.
After pickup: refunds depend on carrier terms and investigation.
9. Loss or damage claims.
Report loss or damage promptly and within the carrier’s claim window (often 7–14 days from delivery/expected delivery). Provide photos, packaging, and proof of value.
10. Warranties.
Services are provided with reasonable skill and care in line with carrier standards. We do not warrant delivery times.
11. Disputes and governing law.
These terms are governed by the laws of Bosnia and Herzegovina; competent courts are those of Trebinje, unless mandatory consumer protection rules state otherwise.